Privacy policy

This Privacy Policy explains how Cloud Clogs UK ("we", "us", "our") collects, uses, and protects your personal data when you visit thecloudclogsuk.store or make a purchase from us. We are committed to protecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Cloud Clogs UK Ariel Way, London W12 7GF, United Kingdom Company number: 04590040 Email: support@thecloudclogsuk.store Phone: +44 20 3371 2300

2. What Data We Collect

We may collect the following types of personal data:

Identity data: name, billing address, delivery address
Contact data: email address, phone number
Transaction data: details about your purchases and payments
Technical data: IP address, browser type, device information, pages visited
Communications data: your preferences and messages to us

3. How We Use Your Data

We use your personal data to:

Process and fulfil your orders
Send order confirmations and delivery updates
Handle returns, refunds, and customer service queries
Improve our website and shopping experience
Comply with legal and regulatory obligations
Send marketing communications (only with your consent)

4. Legal Basis for Processing

Contract: to fulfil your order
Legal obligation: to comply with UK law
Legitimate interests: to improve our services and prevent fraud
Consent: for marketing communications

5. Sharing Your Data

We may share your data with trusted third parties, including:

Shopify Inc. (our e-commerce platform)
Payment processors (e.g. Stripe, PayPal)
Delivery and logistics providers
Email and marketing service providers

We do not sell your personal data to third parties.

6. Cookies

Our website uses cookies to improve your browsing experience, analyse traffic, and support marketing. You can manage cookie preferences through your browser settings or our cookie consent banner.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Order records are kept for up to 6 years in line with UK tax and accounting requirements.

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data ("right to be forgotten")
Object to or restrict certain types of processing
Request data portability
Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at support@thecloudclogsuk.store.

9. Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at thecloudclogsuk.store.